What is your 100% Satisfaction Guarantee?

Our CV Writers are highly capable when it comes to knowing what a great CV should look like. It is for this reason that should you be un-happy with your CV we will first explain why your CV has been designed and written the way it has been. Should you remain un-happy with your CV then we will listen to you and make the any adjustments necessary, providing you inform us within 7 days of receiving your completed order.

Terms & Conditions

Introduction:

After placing an order with PurpleCV you are agreeing to our Terms and Conditions which are set out on this page. We recommend that if you disagree with any of these Terms and Conditions you do not use our website. From time to time we may decide to change these Terms and Conditions. Should these changes take place after you have placed an order with PurpleCV then the original Terms and Conditions at the time of placing you order will apply.

A contract with our service will only exist when PurpleCV has accepted your order. Occasionally we may refuse an order without notice but will inform you within 24 hours of your order.

All prices listed on the PurpleCV website are subject to change without prior notice and PurpleCV does not accept any liability for this. Should our prices change after you have placed an order then the price at the time of purchase will apply. Should any of our prices reduce and you have placed an order within 7 days of this action then we will happily refund you the difference.

All content on this site is the property of PurpleCV. Unauthorised copying is not permitted.

PurpleCV go to great effort to ensure the information on its website is accurate. We do only provide advice and accept no liability as a result of inaccuracy in any of the information on the PurpleCV website.

Ordering with PurpleCV:

In order to complete your order we collect personal information such as contact details, education and employment history. Should this information not be readily available from your order then we will either contact you to gather this information, or in the case where there is minor amount of information missing we will highlight this when sending your completed order back to you.

PurpleCV take payment in advance in order to begin your order. This will is through our online merchant service PayPal. However, should you wish to pay by other means then please make contact to discuss alternative methods.

Should you place an incorrect order; for example select the wrong type of CV then we will contact you to advise you of this and will arrange for any difference in cost to be settled. Should you not wish to continue at this stage then we will fully refund you.

If we find that due to the nature of your order; e.g. complex information we will fall outside the agreed turnaround time we will contact you to discuss this. Similarly if we find that due to resources we will fall outside of the agreed turnaround time we will contact you to discuss this and agree any required actions.

Once your order has been placed with PurpleCV we may need to arrange a telephone call or email questionnaire to gather all necessary information. The turnaround time pertaining to you order will apply from when all required information has been received. When received we will write your CV from the information provided and where any existing content is deemed fit for purpose we will use in the new CV. Your CV will be delivered back in Microsoft Word and PDF to the email address provided at the time of placing the order. Should there be any information missing then we will be unable to send your CV in PDF, however, should you provide the missing information back to PurpleCV then we will happily arrange for a PDF version to be sent to you within 48 hours.

We do recommend that throughout the process of your order being completed you do check your Junk or Spam folder. We cannot accept any liability for where an order has been sent but perceived as not received for this reason. Any additional services ordered (for example Social Media Profile) will also accompany your completed order with exception of Copy Pack’s which will be sent by Recorded Develiery, Royal Mail, First Class within 48 hours of your CV being confirmed as final.
 
Once you have received your order we will assume your order is complete unless you advise us that adjustments are required. In order to be as efficient as possible we do recommend you outline any required adjustments in an email and send this to info@purplecv.co.uk. Once we have received your email we will respond should we feel in our experience your adjustments need to be re-considered. We aim to complete any requested adjustments within 4 days of your request. If you would like it sooner then please do advise us of this so that we may try and do the adjustments sooner. Should adjustments be minimal in nature (e.g. 1-2 sentences) then we do recommend you adjust the CV and send it to us and we can review within 2 and advise on any recommendations.
 
We provide our services in good faith and complete orders to the best of our knowledge by experienced CV Writers. We cannot accept any liability should you suffer any loss or damage from taking our advice.


Cancellation & Returns Policy:

The service provided by PurpleCV are goods 'made to consumer's specifications or clearly personalised'. It is for this reason that are services are exempt from the normal distance selling regulations.

As part of our on-going commitment to 100% customer satisfaction, we guarantee to revise your CV until you are 100% satisfied. This is our 100% satisfaction guarantee.

Other than where you have selected a service which is less than the cost of what you should have paid then we do not offer any refunds.

Returning a defective/erroneous item:

Our only tangible product offered is the Copy Pack service. Should you need to return this as a result of being damaged in transit then please send it back to us to the address provided on the contact us page. We will then re-send within 48 hours of receipt.

Complaints:

In the unlikely event you have a complaint or grievance in relation to your order with PurpleCV please email us at customerservices@purplecv.co.uk – once received your complaint will be investigated and we will reply to you within 3 working days.

 

 

Purple CV© 2014