Terms & Conditions

Introduction:

By placing an order with PurpleCV you are agreeing to our Terms and Conditions which are set out on this page. We recommend that if you disagree with any of these Terms and Conditions you do not use our website. From time to time we may decide to change these Terms and Conditions. Should these changes take place after you have placed an order with PurpleCV then the original Terms and Conditions at the time of placing your order will apply.

A contract with our service will only exist when PurpleCV have accepted your order. Occasionally we may refuse an order without notice but will inform you within 24 hours of your order.

All prices listed on the PurpleCV website are subject to change without prior notice and PurpleCV do not accept any liability for this. Should our prices change after you have placed an order then the price at the time of purchase will apply. Should any of our prices reduce and you have placed an order within seven days of this action then we will happily refund you the difference.

All content on this site is the property of PurpleCV. Unauthorised copying is not permitted.

PurpleCV go to great effort to ensure the information on our website is accurate. We only provide advice and accept no liability as a result of inaccuracy in any of the information on the PurpleCV website.

Ordering with PurpleCV:

In order to complete your order we collect personal information such as contact details, education and employment history. Should this information not be readily available from your order then we will contact you to gather this information or, in the case that there is only a minor amount of information missing, we will highlight this when sending your completed order back to you.

PurpleCV take payment in advance in order to begin your order. This is processed through our online merchant service PayPal. However, should you wish to pay by other means then please make contact to discuss alternative methods.

Should you place an incorrect order – for example, by selecting the wrong type of CV – then we will contact you to advise you of this and will arrange for any difference in cost to be settled. Should you not wish to continue at this stage then we will fully refund you.

If we find that, due to the nature of your order, we will fall outside the agreed turnaround time – for example, if the information is very complex – we will contact you to discuss this. Similarly if we find that due to resources we will fall outside of the agreed turnaround time we will contact you to discuss this and agree any required actions.

Once your order has been placed with PurpleCV we may need to arrange a telephone call or email questionnaire to gather all necessary information. The turnaround time pertaining to you order will apply from when all required information has been received. When received we will write your CV from the information provided, and, where any existing content is deemed fit for purpose, we will use it in the new CV. Your CV will be delivered back in Microsoft Word and PDF format to the email address provided at the time of placing the order. Should there be any information missing then we will be unable to send your CV in PDF format. However, should you provide the missing information back to PurpleCV then we will happily arrange for a PDF version to be sent to you within 48 hours.

We do recommend that throughout the process of your order being completed you check your junk or spam folder. We cannot accept any liability for an order being sent but perceived as not received for this reason. Any additional services ordered – for example, a social media profile – will accompany your completed order, with the exception of copy packs, which will be sent by recorded delivery and first class by Royal Mail within 48 hours of your CV being confirmed as final.
 
Once you have received your order we will assume your order is complete unless you advise us that adjustments are required. In order to be as efficient as possible we recommend you outline any required adjustments in an email and send this to info@purplecv.co.uk. Once we have received your email we will respond if we feel that, based on our experience, your adjustments need to be reconsidered. We aim to complete any requested adjustments within four days of your request. If you would like them completed sooner then please advise us of this so that we may try and do the adjustments sooner. Should adjustments be minimal in nature (for example, one to two sentences) then we recommend you adjust the CV and send it to us and we can review it and advise on any recommendations.
 
We provide our services in good faith and orders are completed to the best of our knowledge by experienced CV writers. We cannot accept any liability should you suffer any loss or damage as a result of taking our advice.

Cancellation and Returns Policy:

The services provided by PurpleCV are goods ‘made to the consumer’s specifications or clearly personalised’. It is for this reason that our services are exempt from the normal distance selling regulations.

As part of our ongoing commitment to 100% customer satisfaction, we guarantee to revise your CV until you are 100% satisfied. This is our 100% satisfaction guarantee which is backed up by 12 months of free amendments. We do not offer any refunds.

Returning a Defective or Erroneous Item:

Our only tangible product offered is the copy pack service. Should you need to return this as a result of it being damaged in transit then please send it back to us to the address provided on the Contact Us page. We will then resend within 48 hours of receipt.

Complaints:

In the unlikely event you have a complaint or grievance in relation to your order with PurpleCV please email us at customerservice@purplecv.co.uk – once received your complaint will be investigated and we will reply to you within three working days.

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