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There are lots of different ways to make your customer service CV stand out. In this guide, we’ll run through our dos and don’ts and share an example to give you some inspiration.
It’s tough to think of a business that doesn’t have a customer service role in some capacity! Even if they don’t have a customer service department, they’ll always be at least one person with responsibility for handling queries and resolving any issues.
At the time of writing there are well over 25,000 customer service jobs listed on the UK government’s Find A Job service and on LinkedIn, there are three times as many!
Let’s begin by looking at some of the basics for your customer service CV.
Has it been some time since you last wrote a CV? For a full overview and some general guidance, here’s how to write a CV – our comprehensive guide.
When it comes to writing a CV for customer service, or any job for that matter, keep your target audience in mind. Think about what recruiters and hiring managers want to see.
Also, avoid the temptation to use clichés or generalisations on your CV. In the next section, we’ll explain a better way to describe your achievements.
The job posts you’re responding to with your CV and application will usually mention several hard and soft skills, which the employer sees as either required or desired.
One way to show employers which of these you have is to add a skills section to your CV. Alternatively, you can work your skillset into your personal statement and career experience sections more naturally, as long as they still stand out.
For example, a customer service job description could require the following:
Now let’s take a look at how to back up your strongest skills with some proof points.
It’s not always easy to find facts for a CV to show your success in prior customer service roles – it may depend on previous employers’ use of software – but try hard to get some.
Look for any records there are on criteria such as sales targets met or surpassed, customer feedback scores, sales attributed to you and so on.
Include any relevant and impressive figures you can to demonstrate your impact in customer service.
This evidence will have more impact in context. Use the STAR method to explain your best ones.
And if you need a few sentences to do it, your cover letter is a good place to do this – this is how to write a retail assistant cover letter.
Based on everything so far, here’s a CV example to help you get you started.
[Address] – [Phone number] – [Email address]
Use several lines to say who you are, what you can do and what your career aims are. Say why you stand out and what your unique selling points are! Here’s a sample first sentence:
Luxury retail customer service professional with 5 years of experience working in high-end boutiques and a perfect record of meeting annual sales targets.
If your skill section looks strong, include it here – if not, put it after your work history section. Match your skillset to the job description and use bullet points, for example:
List previous roles or the companies you’ve worked at in reverse chronological order, starting with your most recent or current position — also include the dates.
Then add bullet points, to describe your most relevant responsibilities or achievements, e.g.:
[Role, company] [Dates]
Qualifications and Education
Start by including any relevant qualifications, then give your education details:
If you’re short of space on your CV, this section isn’t essential. Any interests you include should ideally strengthen your application in a relevant way, if possible.
References available on request
Don’t undo all that hard work on your CV by making a basic mistake.
Re-read it, check it, then check it again to find any mistakes and fix them. Ask a friend or family member to review your CV too in case they spot anything you don’t.
Watch out for these – 10 mistakes that make your CV look unprofessional.
Remember, highlight any unique skills you have and what makes you a great candidate, then build your CV around these points.
Also, try to craft a perfect CV headline to grab the attention of a time-poor hiring manager!
If you need some help with any of the above, we’re CV writing experts. With vast experience, we certainly know how to write a top-notch customer service CV, so please don’t hesitate to contact us with any queries.